FAQ

GENERAL

What is included in the membership?

We have two types of memberships: All Access + Franchise Friendly

All Access:

We drop new content every Monday, Wednesday and Friday!
- Mondays are for the Mat: we drop 2 Short Blocks or 1 Full Class Summary
- Wednesday are for Apparatus we drop 1 Full Class Summary and 1 Short Block
- Fridays are for Franchise Friendly: we drop 1 Full Class Summary and 1 Short Block
Full Class Summaries are around 15 minutes long and walk you through an outline of class from an instructors POV. Short Blocks are around 5 mins and walk you through an outline of a flow.
You'll find notes for class in the resource tab under each video.
Classes range from beginner to advanced from our contributor team from all over the world (literally)!
We release Jumpboard, Chair, Cadillac, Tower, Ladder Barrel regularly!
Access your membership from our website or download our app from the Apple App or Google Play Stores!
All of the class plan content is available in the All Access membership!

Franchise Friendly:

Every Friday at 9AM CST we drop one new Full Class Summary plus one new Short Block catered to studios with specific exercise restrictions!
Full Class Summaries are around 15 minutes long and walk you through an outline of class from an instructors POV. Short Blocks are around 5 mins and walk you through an outline of a flow.
You'll find notes for class in the resource tab under each video.
Classes range from beginner to advanced from our contributor team from all over the world (literally)!
Access your membership from our website or download our app from the Apple App or Google Play Stores!

Short Blocks are now available as Rentals!

Can I cancel anytime?

Of course you can! Simply click on "Dashboard" then head to "Billing" to edit your subscription! You can pause, cancel or change the type of subscription you have. We are also here to answer you questions, please email us hello@classchoreography with any questions!

I'm interested in contributing my content.

We are always on the look out for dedicated contributors to add to our team! please check out this link to learn more

Do you offer discounts for studio owners?

Yes! If you are looking to offer Class Choreography to your instructors we offer discounted pricing! Click here to learn more about Studio Pricing.

How do the rentals work?

You can now rent any of our short blocks! Use the search bar or filters to find what type of flow you are looking for, even select by spring! All rentals are $3.99 and are available for 48 hours from purchase.

Are workshops included in the memberships?

The workshops are not included in memberships!

here are two workshops that we've made completely free, the Inclusive Cueing Workshop and the Inclusivity Part Two: a roadmap for change in the pilates industry

Our other workshops are purchased separately!

BILLING & ACCOUNT

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

If you'd like to change your subscription type (All Access, Franchise Friendly, Mat Movement, or Short Blocks Only), you will need to do that via the web browser website. Simply click on "Dashboard" then head to "Billing" to edit your subscription! You can pause, cancel or change the type of subscription you have.

Due to limitations in the app, you will not be able to make this change there. If you started your subscription in the app, you will have to cancel your subscription in the app and then sign up on the web site. We wish this was easier but its out of our hands, we are pilates people not tech people!

If you still have trouble, please email us at hello@classchoreography.com so we can better assist you!

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.